We may require additional information or clarification in order to progress your ticket.Tell us if you have resolved your issue or the request is no longer needed.Tell us if you have previously logged a ticket for a similar issue and provide the ticket number (if available).
#TWITTER TICKER DESKTOP FULL#
#TWITTER TICKER DESKTOP REGISTRATION#
Respond to email within 1 business day (Please Note: Between 1 st August and 30 th November responses will be slower due to the increased volume of customer contacts during registration and start of year activities).Review, assess and allocate a ticket reference number within 4 working hours for any customer request or query logged via self-service.Answer 85% of all incoming telephone calls within 10 seconds.Answer 95% of all incoming telephone calls.Important: our Self-Service option, to log and track your own request at is the quickest and most efficient method.Īll emails sent to will be responded to during our main operating hours.ĭuring the University Business hours (08:00 - 17:00 Monday - Friday), the Service Desk staff aim to: The University IT Service Desk and the Out-of-Hours support service can be contacted on our usual telephone number 01. This may result in a short delay to your query being resolved. If the Out-of-Hours service are unable to resolve your query, a ticket will be raised and passed back to the IT Service Desk for investigation during normal opening hours. I plan to Key in the ticker from my ATEM so sizing not so much as issue as getting the single line. staff password resets, network issues, etc. Any suggestions for getting a single line left-right scrolling twitter ticker on my desktop screen Could be either in browser or through app (Windows 8). However, not all queries can be resolved out of hours, e.g. If you phone the IT Service Desk outside our main operating hours (detailed below) your call will be automatically transferred to the Out-of-Hours support team who are able to deal with a wide variety of common IT queries, including student password resets and assistance with the VLE. The IT Service Desk partners with the Norman Out-of-Hours service to provide 24/7 support for University staff and students.
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